Yes. To remain anonymous, make sure that you do not provide information that will directly or indirectly disclose your identity when filling out forms and when attaching documents. Check whether your internet connection is safe and the browser you are using, displays a padlock icon. To submit your report use a private device only that is not connected to the organization's network. Furthermore, you should only access your inbox in the application on a private device and in a secure private network environment.

Access to your identity in the application is restricted to the persons authorized by the organization to process your report or question. The organization is required to ensure that your identity is not disclosed to anyone beyond the authorized persons competent to receive or follow up on reports, without your explicit consent. This also applies to any other information from which your identity may be directly or indirectly deduced. Your identity and any other information referred to in the preceding paragraph may be disclosed only where this is a necessary and proportionate obligation imposed by law in the context of investigations by national authorities or judicial proceedings, including with a view to safeguarding the rights of defense of the person concerned.

No. Trusty AG cannot track you through your IP address. In order to ensure your confidentiality and anonymity, the application websites do not store IP addresses and time stamps. To protect your identity, you should avoid submitting your report and accessing your inbox in the application using the organization’s network.

Your report will be processed by INSERT, according to the organization’s own procedures for internal reporting and follow-up. Trusty AG is the provider of the application and will not process your report, nor access its content.

According to the EU Whistleblower Protection Directive you should be provided feedback on your report no later than in 3 months. Refer to your organization’s policies and national laws for any specifics. The feedback is required to inform you of the action envisaged or taken as follow-up and of the grounds for such follow-up. However, the EU Whistleblower Protection Directive does not define any time limit within which the follow-up actions need to have been completed by the organization.

Yes. You can follow the process by clicking on "Your inbox". The link will direct you to the inbox log in page where you will need to enter the username and password that you will receive after submitting the report or question. The inbox allows you to follow the processing of your report or question, communicate securely with the organization and receive its feedback on your report or question.

Yes. After submitting your report or question you are assigned a username and a password to access the inbox, regardless of whether you disclose your identity or not.

Retaliation means that because of the reporting you experience any direct or indirect act or omission which occurs in a work-related context and which causes or may cause unjustified detriment to you.

Whistleblowers reporting in good faith enjoy protection against retaliation. Please refer to your organization’s policies and respective national laws for details.

Please refer to the contact details and information in the footer of the application web-page.